On this page
01
Delete in the app
- Open the Thub app and sign in to the account you want to delete.
- Go to Profile and open Settings.
- Scroll to the bottom and tap Delete account.
- Review what will be deleted and kept, type DELETE to confirm, then tap Delete my account.
Your account is deleted straight away and you are signed out on every device.
02
Request deletion without the app
- Email shadrackabely@gmail.com with the subject "Delete my Thub account".
- Send it from the email address registered to your Thub account, or include the phone number registered to the account.
- We may send a one-time code to that email or phone to confirm the request comes from you.
- We delete the account within 30 days and email you when it is done.
03
What is deleted
- Your profile: name, email address, phone number, profile photo and personal details.
- Your community posts, the photos and videos in them, and your comments and replies.
- Your bookmarks, reactions, follows and reading history.
- Your notification settings, push notification tokens, budget goals and course progress.
- Every signed-in session on all your devices.
04
What is kept, and for how long
DataRetention
- Purchase, payment and paid-consultation records (item, amount, date, method, transaction ID)
- Up to 7 years, to meet financial and tax obligations under Tanzanian law, then deleted. No longer linked to your name, email or phone number.
- Articles you published
- May stay available to readers who bought them, credited to "Deleted User".
- Reports and moderation records
- Kept to handle abuse, without your name, email or phone number.
- Security logs
- Kept for a limited time without your email address.
- Backups
- Deleted data is purged from backups within 30 to 90 days.
- Analytics and crash reports
- Not linked to your identity; kept for Firebase's standard retention period.
05
Before you delete
Deleting your account cannot be undone
Premium content you bought will no longer be available, and a deleted account cannot be restored. If you have an open payment issue, contact support first. Read more in our Privacy Policy.
Still have a question?
Write to us in English or Kiswahili. We usually reply within 2 business days.