Contact us
Email shadrackabely@gmail.com in English or Kiswahili. Include the email or phone number on your account and, for payment issues, the transaction ID from your mobile-money SMS.
Thub is built and supported in Tanzania.
Frequently asked questions
I did not receive my SMS code
Check the number includes the right country code, wait a minute, then tap Resend. If it still does not arrive, email us with your phone number.
How do I pay for premium content?
With mobile money. Tap Unlock, confirm the amount in TZS, then approve the payment on your phone. Your purchase is recorded on your account and the content unlocks once the payment is confirmed.
What is a preview?
Premium articles and videos show a free preview first, such as the opening paragraphs or the first part of a video. Previews never charge you.
I paid but the content did not unlock
Pull down to refresh, or sign out and back in. If it is still locked, email us with your transaction ID. You are entitled to a refund if we cannot fix it, see our refund policy.
My consultation has not been answered
If the expert has not answered within the time shown when you paid, email us and we will follow up or refund you.
How do I report a post, comment or user?
Tap the menu on the post, comment or profile and choose Report, then pick a reason. Reports are confidential and our team reviews every one.
How do I block someone?
Open the menu on their post, comment or profile and choose Block. You will no longer see each other's content. Unblock at any time from Settings → Blocked accounts.
How do I change the app language?
Go to Profile → Settings → Language and choose English or Kiswahili.
How do I delete my account?
In the app go to Settings → Delete account, or request deletion by email.
Is Thub financial advice?
No. Thub is educational. For decisions about your money, consult a licensed professional. See the Terms of Service.
Policies
Read our Privacy Policy and Terms of Service. Thub does not sell your data or show third-party ads.
Still have a question?
Write to us in English or Kiswahili. We usually reply within 2 business days.